FEEDBACK MANAGEMENT SYSTEM  

      

Tell Us What You Think! The South West Institute of Technology encourages and welcomes your feedback. If you would like to tell us about a positive experience you have had at our Institute, we would love to hear from you. If you have an issue you would like to discuss, or would like to make a complaint, please give us your feedback and we will do our best to look into the problem and resolve it. You do not have to leave us any contact details on this online form, however if you do choose to give us your name and address, email address or phone number, we will be able to contact you to tell you how we were able to respond to the issue you raised. We will acknowledge your feedback within 5 working days, and where there is an issue to investigate, the person managing your feedback will respond to you within 10 further working days to report on any outcomes and actions. The Institute endeavours to resolve feedback within 30 working days.

If you would like help in filling out this feedback form, please call 9780 7331 and our Quality Officer will be pleased to assist. This number has a voicemail facility so please leave a message if you ring out of office hours, and the officer will return your call.

The Institute recognises the importance that individuals place on the way that we treat their personal information. If you would like a copy of our Privacy Policy, please ask your lecturer or faculty administration, or phone the Quality Officer on 9780 7331.

If you wish to appeal the outcome of an assessment, please ask your lecturer or the Portfolio Manager of your faculty, who will advise you on the Academic Result Appeal process. The form below should be used for any other feedback. Our Complaints Policy provides specific information on how feedback will be managed.

Your Details:
Title:   
Given Names:   
Last Name:   
Organisation:   
Address:   
Suburb: 
    State:      Postcode:   
Country:   
Email:   
Phone No:   
Fax No:   
Mob/Work No:   
Do you require an interpreter?   Yes  No
Language/Dialect:   
Do you have any special requirements e.g. vision impaired/TTY?   
Are you the person affected by the issue?   Yes  No

Other Details:
(If you are representing someone we may need to confirm your authority to act for that person)
Title:   
Given Names:   
Last Name:   
Address:   
Suburb: 
    State:      Postcode:   
Country:   
Phone No:   
Please indicate why you are representing this person: 

Demographics:
Is the person affected by the issue of Aboriginal or Torres Strait Islander origin?   No  Aboriginal  Torres Strait Islander
Does the person affected by the issue come from a culturally and linguistically diverse background?   Yes  No
If yes, please specify:   
Is this a disability issue?   Yes  No

The Issue/Feedback:
Feedback Type:   
Feedback Relates To:   
What part of the organisation does this relate to? 
Directorate:   
Campus/Portfolio/Business Unit:   
What happened and who was involved? (maximum 400 words) 
What solution is sought? 
Have you raised the issue before?   Yes  No
Are you prepared to be identified to the individuals involved?   Yes  No
Please provide details about the issue: 
When:   
Where:   
What happened and who was involved? (maximum 400 words) 
What would your preferred resolution be? 
Have you raised the issue before?   Yes  No
Are you prepared to be identified to the individuals involved?   Yes  No
Please provide details about the issue: 
When:   
Where:   
What happened and who was involved? (maximum 400 words) 
Have you raised the issue before?   Yes  No
Are you prepared to be identified to the individuals involved?   Yes  No
Please provide details of your suggestion (maximum 400 words): 
Have you raised the issue before?   Yes  No
Are you prepared to be identified to the individuals involved?   Yes  No
Should you wish to change any information after it has been submitted you should contact the Quality Officer on (08) 9780 7331 and quote the allocated reference number (this is provided after you have selected the "Submit" button).